All video/photo packages are typically processed the same day and are often available within about 10 to 15 minutes of your jump. You will receive an email with a file sharing link to download them. Make sure to check your spam folder for this email. Please download your package right away to your personal devices.
If you have not received the email within 2 hours after your jump or there is some problem with the package, please call us right away that day so we can correct the issue. If you wait until another day, we may not be able to fix it or it may take a week or more until someone is able to address it.